5 Easy Steps to Improving Your Security Guard Service
5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that almost all security guard businesses are capable of providing the service that property supervisors want, but too often do not due to a lack of ongoing quality control procedures.
Security guard businesses are unlike any vendor that a home manager usually hires. If you hire a painter, you are able to see whether or not they do their tasks by looking at the walls. But when you hire a security guard business, how often can you see whether the guard organization is performing their job which includes running background checks and drug screenings, providing great training to your guards, and efficiently tracking and supervising your defenses. In most instances they probably are, but it is crucial to implement a system of verification and quality control to make sure that problems connected with the lack of performing these tasks do not begin to occur.
In this article we’ll talk five (5) simple actions to enhancing your security guard service and achieving what you imagine as your perfect key holding london.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they can begin working as security guards. If your condition is one of these states, make sure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the sort of training that is being provided by your security company and ask yourself does it look decent.
It is also the security guard firm performing history and drug screenings on all your guards until they send them to your property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another excellent way to screen whether the guard is a good fit for your house is to conduct a brief”interview” to get a sense of the guard and to explain your expectations. This first dialogue can tell you a good deal on what to expect from that shield and it gives you an opportunity to request another shield if you think that it is necessary.
Assess Guard Training
Although most security guard businesses have a very thorough orientation that introduces each shield to the business itself, in many circumstances the guard’s orientation to his assigned land isn’t quite as complete. We call the orientation to the assigned land”Site Specific Training”. Learn What your website specific training looks like:
• Does it occur at your premises?
• Just how long is each officer educated?
• Just how long can the security firm double bank?
Determine the response to each of the questions and make certain that they match what you feel is adequate. You should even consider sitting in on your security guard business’s orientation and also your website specific training to get an understanding of what goes on preparing a shield to operate in your premises.
Review Your Guard’s Supervision
Guard supervision is one of the main factors of very good security guard service. When security businesses deliver poor supervision, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to learn and better understand their duties. When the guards aren’t being supervised, they begin to feel that their work isn’t important and they begin to see themselves as less of a part of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t require on-site supervision, how can your security guard firm remotely supervise its guards? Outside of the Standard security firm field manager spot checks, the two methods of remote supervision that prove most successful are: Officer Check-Ins
If your guards must produce rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of tracking the guards while they are in your premises. These monitoring systems permit the security guard business to track the time and log the action of the guards while they are making rounds to several areas in your premises. Most Officer Tour Tracking Systems can generate reports which empower the security guard firm to quickly get an understanding of whether the guard is making rounds. The property manager should also be given with an updated version of these reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve found that using a system for guards to check in regularly with the security guard company provides a way of earning certain that each guard is safe and alert. By having guards check-in regularly together with the security guard business, at least every 30 minutes, guards feel that their security is important and that being awake and attentive is an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are always good ways of finding out exactly what is happening with your security while you aren’t there. Through these inspections, make sure to ask your security guards questions regarding their duties and responsibilities to make sure that they know their tasks. In reality, we suggest getting your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when choosing a security adviser be confident that the adviser isn’t really a security guard business. If so, your audit is sure to turn up problems with your existing security guard business.